Refunds and Returns Policy
Effective Date: 10/21/2023
Welcome to MJ Training Solutions LLC. We appreciate your interest in our online recreational and medical cannabis e-learning courses. We are committed to providing high-quality educational content and ensuring customer satisfaction. However, we understand that there may be circumstances where you may need to request a refund or return a course. This Refunds and Returns Policy outlines the conditions and procedures for refunds and returns, so please read it carefully.
2. Eligibility for Refunds and Returns
We offer refunds and returns under the following conditions:
2.1 Course Quality Issues
If you believe that the course you purchased has significant quality issues, such as incomplete content, outdated material, or technical problems that prevent you from accessing the course, you may be eligible for a refund or return. Please contact our Customer Support team to discuss the issue.
2.2 Change of Mind
We understand that circumstances can change. If you have second thoughts about your purchase and haven’t started or completed the course, you may be eligible for a refund within 30 days of your purchase. Please note that a 15% processing fee will be deducted from your refund.
3. Non-Eligibility for Refunds and Returns
We do not offer refunds or returns under the following circumstances:
3.1 Course Completion
If you have already completed the course or have accessed more than 50% of the course content, you are not eligible for a refund.
3.2 Certificate Issuance
If you have already received a course completion certificate, you are not eligible for a refund.
3.3 Multiple Refund Requests
Repeated refund requests without valid reasons may result in suspension of your access to MJ Training Solutions LLC courses.
4. Requesting a Refund or Return
To request a refund or return, please contact our Customer Support team at firstname.lastname@example.org. You will need to provide the following information:
– Your full name
– Order number
– Reason for the refund or return request
5. Refund and Return Process
Once we receive your refund or return request, we will review it and respond within 5 business days. If your request is approved, we will initiate the refund process. Please allow 5-10 business days for the refund to be processed and reflected in your account.
6. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact our Customer Support team at email@example.com.
7. Policy Updates
MJ Training Solutions LLC reserves the right to update this Refunds and Returns Policy at any time. Please check our website for the most recent version of the policy.
We appreciate your trust in our courses and are dedicated to providing a positive learning experience. Thank you for choosing MJ Training Solutions LLC for your educational needs.
MJ Training Solutions LLC